Your contract is with HelpMeGo.To Limited ("HMGT") a limited company registered in Scotland. Registered office is at 1 Atholl Place, Glasgow EH3 8HP. The contract is made under Scottish Law and subject to the jurisdiction of the Scottish Courts. Separate terms and conditions as outlined below cover each element of your event or activity. However when you book flights with us we act as agents for ATOL holders and when you book overnight accommodation with an event or activity different conditions apply (see below)
Every attempt has been made to use clear and concise language in these terms and conditions, if any terminology has been used which is not fully understood, please feel free to contact us for clarification before you sign the booking form.
1. Bookings are valid after:
a) The appropriate deposit has been paid and
b) The booking has been confirmed in writing (including any advice by e-mail) by HMGT to the lead customer.
The event or activity that you and your party have booked is as described in our final confirmation letter issued once all monies have been collected.
2 The lead person who submits an enquiry certifies that he or she is authorised to agree the Booking Terms and Conditions on behalf of all persons expected to attend the event, including those substituted or added at a later date. The lead person must be 18 years or over.
3. A deposit of 20% of booking value per person must accompany bookings, and this is non-refundable. The balance together with any insurance premium payable under clause 8 must be paid at least FOUR weeks prior to the commencement of the event or activity. If the booking is within 4 weeks of the event or activity, payment in full is required at the time of booking.
4. If the booking is a present or gift for another person we will provide you with a voucher for the particular activity or event you have chosen upon receipt of full payment. The voucher will be valid for a period of 12 months from the date of the booking. The voucher may be redeemed during that period subject to any cancellation charges that may apply under clause 5.
6. If you wish to make amendments to your booking we will do our best to check on availability with our suppliers and advise you if this is possible and any additional price to pay. HMGT reserve the right to apply cancellation charges to any individual element of the package as described in Clause 5.
7. In the unlikely event that circumstances beyond our control require the cancellation of the event or activity, we reserve the right to cancel any bookings at any time and will only be liable to refund monies already paid by you. In the unlikely event that the supplier of the event or activity withdraws it from our programme we reserve the right to substitute another similar event or activity. We cannot guarantee that all the facilities and equipment described in the HMGT brochure or web site will be available. The photographs and descriptions used are examples of the facilities and equipment used for that type of event or activity.
11. Many events and activities require a high level of concentration and the use of alcohol or drugs is strictly forbidden and if you or any member of your party have, at the discretion of our suppliers, been using drink or drugs, they reserve the right to cancel your participation forthwith, and no refunds will be paid.
12. Any damage caused by the lead person or any of the participants of an activity or event will be charged directly to the lead person. This will include any intentional damage or damage arising from unreasonable behaviour to suppliers' equipment, machinery, furnishings (including hotels) and public areas within the facilities booked by you. The management of our suppliers have the right to refuse ongoing services or entry to their premises to any individual whose behaviour is in their sole opinion inappropriate.
The following additional terms apply to your purchase of combined flights/accommodation with an event or activity:- 15.1 When a flight booking has been accepted by us, we will issue you with an ATOL Receipt confirming the money for the flight is held by us on behalf of an ATOL holder. A contract will exist between you and that ATOL holder once they issue a confirmation invoice, which we shall send to you as soon as we receive it. All other arrangements offered by us are provided under a separate contract from the flight arrangements and will be separately invoiced. Your payment for the flights is protected by the ATOL license.
15.2 Payment for your flights is required 8 weeks before departure or if the booking is within 8 weeks of departure then payment in full is required at the time of booking.
15.3 Alteration and Cancellation by you of a Package:
a) Alteration: Any alterations will be treated in accordance with clause 6 above.
b) Cancellation: You may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. The cancellation charges set out at clause 5 above will then apply.
N.B. Certain restricted airline tickets may result in 100% cancellation charges irrespective of the date of cancellation.
18.2 We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your package. We will, accordingly, pay to our client such damages as might have been awarded in such circumstances under Scottish Law.
18.3 In respect of carriage by air, sea and rail and he provision of accommodation, our liability in all cases will be limited in the manner provided by the relevant international convention.
19. In cases where the package travel regulations do not apply claims other than of death or injury caused by the negligence of HMGT, neither HMGT or its suppliers will be responsible for any claim for death, injury, damage or loss which may arise otherwise.
E&OE